Support

Hit the in-app or website live chat for the fastest support. Our agents are available around the clock and typically respond within minutes during normal hours — if volume is high, wait times rarely exceed 15–20 minutes. Live chat is ideal for urgent account access issues, stuck lineups, promo-code problems, or a quick check on a pending payout. Expect a friendly, direct answer and step-by-step guidance so you can get back to the game.

Email support for detailed questions

For issues that require documentation or investigation — transaction disputes, verification paperwork, or complex promo questions — email support@prizepicks.com. Typical response times are within 24 hours; high-priority or account-security emails are escalated and often answered sooner. When you message, include your account email, a brief description, and any screenshots or transaction IDs to speed resolution.

Phone support and callbacks where available

Phone support and callback options are offered in select regions and during certain hours. If a phone line is available for your account, you’ll see the local number or callback option in the app’s Contact section. Phone is best when you want live, real-time troubleshooting for sensitive issues — account verification steps, withdrawal clarifications, or payment concerns.

Quick answers: FAQs and Help Center

Our Help Center is organized to get you answers fast: account setup, deposits and withdrawals, gameplay rules, promotions, and contest mechanics are covered step-by-step. Common questions about the welcome offer (how to apply promo codes like MAXBONUS and how the “Play $5, get $50 in Lineups” works), refund eligibility, and lineup payouts are all searchable. If you’re in a hurry, start there — it’s built so you can solve most routine issues without waiting.

Payments, promos, and account support you can trust

The support team handles everything from deposit confirmations to withdrawal timelines and bonus crediting. We support a wide range of payment methods — major cards, bank transfers, and popular cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Tether — and can walk you through any step of a transaction. If a promo code doesn’t apply or a bonus balance isn’t credited, contact us right away: new-user promos must be used within the stated windows (note: many bonuses expire if unused within 90 days, and certain offers, such as the current sign-up promo, have specific cutoffs).

Knowledgeable agents who make it personal

You’ll be connecting with real people who know the platform: what causes delayed payouts, how lineup pushes affect payouts, and which verification documents clear seasons of red tape. Expect patient explanations, clear next steps, and follow-up when required. If your issue needs deeper review, the agent will triage it and keep you updated until it’s resolved.

How to reach us and what to include

For fastest handling, include these basics when you contact support: your account email, the date/time of the issue, transaction or lineup IDs when relevant, and a few sentences describing the problem. That helps us act immediately. If you prefer to browse first, the Help Center often has step-by-step walkthroughs and short guides that address most questions without needing to wait.

If you want a detailed overview of the platform while you wait, check our PrizePicks review for features, game types, and promo guidance. Whatever your issue — account access, a pending withdrawal, bonus crediting, or gameplay questions — our team is ready to take it on and get you back in the mix quickly.